Tender: BPO Service for Dormant Assets Scheme Customer Reclaims Following Disorderly Insolvency – RFL

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RFL is seeking a supplier for a B2C business process outsourcing service to calculate, validate and process customer reclaims if a Dormant Assets Scheme participant faces a disorderly insolvency, mirroring the value and reclaim process used by the participant’s insolvency practitioner. The service must be on standby and ready to be activated by RFL based on confirmation from the participant’s insolvency practitioner and/or the FCA, use data supplied by the insolvency practitioner, securely store that data with appropriate access controls, and be scalable and adaptable to the insolvency practitioner’s ways of working, processes and timelines. RFL anticipates a bespoke solution that may involve subcontracting, and requires assurance that the overall service complies with RFL policies and procedures, FCA and other regulations, delivers appropriate customer outcomes and meets required service standards.