Telephony System Support and Maintenance for Isle of Wight Council
Isle of Wight Council · Awarded contract
AwardedTelephony System Support and Maintenance for Isle of Wight Council
Awarded 31 Mar 2025
Awarded31 Mar 2025
Value£26,059.05
SupplierMaintel
AgencyIsle of Wight Council
RegionSouth East
CategoryTelecommunications
Ended 1y 1mo ago6mo term
Awarded 31 Mar 2025Expired 29 Sept 2025
About
Isle of Wight Council awarded a contract to Maintel for the continuation of support for its end-of-life Avaya Aura (7.1 suite) telephony platform.
The contract covers an Avaya subscription, support and maintenance, and the Virsae remote call management system.
The existing Avaya system, in place for over 15 years, supports 50 call centre agents, 10 supervisors, and approximately 1,800 standard user licenses across all departments, handling around 700,000 calls annually.
The contract value is AUD 26,059.05.
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Telephony System Support and Maintenance for Isle of Wight Council
Won by Maintel · Isle of Wight Council
£26Kawarded
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Security Systems Maintenance, Reactive Call-Outs and Remote Alarm Monitoring – Hampshire and Isle of Wight Healthcare NHS Foundation TrustPublic Safety & Security · Closes 4 Nov 2026
Maintenance of 14 Warden Call Systems and 517 Speech Modules in Sheltered and Homeless HousingPublic Safety & Security · Closes 6 Nov 2026
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