The Pensions Regulator · Awarded contract

Awarded

Supply of SaaS Marketing Suite for The Pensions Regulator's Automatic Enrolment Communications Team

Awarded 14 Oct 2025

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Awarded14 Oct 2025

Value£1,060,117.00

SupplierParagon Customer Communications (London) Ltd

AgencyThe Pensions Regulator

RegionSouth East

CategoryIT & Software

Expires in 1y 10mo2y 11mo term, 37% elapsed

Awarded 14 Oct 2025Expires 30 Aug 2028

About

The Pensions Regulator awarded a contract to Paragon Customer Communications (London) Ltd for a SaaS-based marketing suite to replace the current solution architecture used by TPR's Automatic Enrolment (AE) Comms team.

The platform enables the creation, editing, publishing, and production of official direct-to-employer outbound email, whitemail, and SMS, and allows users to segment templates into mailing lists for designing, executing, and monitoring workflow funnels.

The suite processes data selections from TPR's CRM system, currently Microsoft Dynamics 365, to generate files processed manually and automatically to TPR's communication channel providers in real time according to agreed scheduling.

The contract value is £1,060,117 for the total life of the contract, including an initial 3-year term and a maximum 24-month extension period.

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