Supply of Enforcement Agency Services for Debt Collection to Wirral Borough Council

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Wirral Borough Council awarded a contract to Jacobs, Newlyn PLC for the supply of enforcement agency services.

The contract covers the collection of outstanding debt under two separate lots: Lot 1 - the collection of Council Tax, Non-Domestic Rates, Housing Benefit Overpayments and Sundry Debts; and Lot 2 - the recovery of Parking Enforcement Charges.

The intention is to maximise the collection of debts through the effective use of all available recovery options and to recover the debt as quickly as reasonably practicable, without imposing unreasonable hardship.

The emphasis will be for a fair and respectful treatment of debtors, understanding their circumstances and providing early intervention to both increase revenue and improved support for vulnerable residents.

The procurement regime was PCR 2015 and the process was Other, using a YPO Framework.