Durham County Council · Awarded contract

Awarded

Supply of Digital Member Prospect System for Durham County Council Leisure Services

Awarded 01 Feb 2023

View live tenders

Awarded01 Feb 2023

Value£274,077.60

SupplierSoftCat PLC

AgencyDurham County Council

RegionUnited Kingdom

CategoryIT & Software

Expires in 1y 3mo5y term, 75% elapsed

Awarded 1 Feb 2023Expires 31 Jan 2028

About

Durham County Council awarded a contract to SoftCat PLC for a digital member prospect system to manage prospective members through the membership onboarding process across 14 leisure centres.

The system supports multiple concurrent staff users, monitors and reports on the onboarding process, triggers escalations for failed SLAs, captures enquiries via embeddable methods (web pages, emails, apps), and automatically sends email/text notifications and reminders.

It enables management of in-person and virtual/phone appointments, integrates with the XN Leisure Management System, provides an API for the Thrive Leisure App, integrates with Microsoft Power Automate, is low-code for in-house development, and is WCAG 2.1 compliant.

The contract was awarded via direct award through the KCS Software Products and Associated Services 2 Framework, with a value of AUD 274,077.6.

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