Supply of Customer Experience Measurement Tool for IT Service Management to East Sussex County Council
East Sussex County Council · Awarded contract
AwardedSupply of Customer Experience Measurement Tool for IT Service Management to East Sussex County Council
Awarded 01 Feb 2023
Ended 1y 9mo ago2y term
Awarded 1 Feb 2023Expired 31 Jan 2025
About
East Sussex County Council awarded a contract to Happy Signals for a customer experience measurement tool for IT service management.
The tool enables the council's IT department to gather customer sentiment and feedback on its services, measure performance in real time, and report on key metrics such as net promoter score (happiness) and estimated loss of productivity time.
This allows the council to baseline and compare its performance against other IT departments using the tool globally.
The contract value is £121,200, which includes all optional extension periods.
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Supply of Customer Experience Measurement Tool for IT Service Management to East Sussex County Council
Won by Happy Signals · East Sussex County Council
£121Kawarded
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