Supply of Cloud-Based Appointment Booking System for Universal Credit Full Service
Department for Work and Pensions · Awarded contract
AwardedSupply of Cloud-Based Appointment Booking System for Universal Credit Full Service
Awarded 09 Jul 2018
Awarded09 Jul 2018
Value£3,128,760.00
SupplierQ-nomy (UK) Limited
RegionUnited Kingdom
CategoryIT & Software
Ended 5y 4mo ago3y term
Awarded 9 July 2018Expired 8 July 2021
About
The Department for Work and Pensions awarded a contract to Q-nomy (UK) Limited for a cloud-based, commercial off-the-shelf Appointment Booking System to support the Universal Credit full service.
The system will manage claimant appointments with DWP staff across approximately 750 JobCentres by hosting staff locations, availability, and skill sets to match appointments with trained staff.
The contract includes data migration from the existing system, a 24/7 service level agreement with 99.90% availability, and an initial three-year term with two optional 12-month extensions, up to a maximum of five years.
The contract value is AUD 3,128,760.
Similar open tenders12
TenderCloses
WCC Dynamic Purchasing System for Employability and Skills Services – 56‑Month DPS, Est. £60MEducation & Training
23 Feb 2029
Registration Services Booking and Management System ProcurementIT & Software
13 Nov 2026
DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare
10 Feb 2029
Provision of Work-Focused Activities for Jobcentre Plus (England, Scotland & Wales) – Flexible Support Fund DPS 2 (DWP)Public Services & Welfare
23 Feb 2029
Provision of Work-Focused Activities for Jobcentre Plus Districts (FSF DPS 2) – DWPPublic Services & Welfare
23 Feb 2029
Flexible Support Fund DPS 2 for Provision of Work-Focused Activities – DWP Jobcentre Plus (England, Scotland & Wales)Public Services & Welfare
23 Feb 2029
Provision of Work-Focused Activities via Flexible Support Fund DPS 2 for Jobcentre Plus Districts – England, Scotland and WalesPublic Services & Welfare
30 Sep 2028
Appointment to Dynamic Purchasing System for Consultancy Services – UK Public SectorConsultancy & Legal
09 Aug 2029
Bolton Cares Cloud-Based Care Recording System ReplacementIT & Software
02 Nov 2026
LJMU RFI — Integrated Cloud Clinical, Booking and Activity Management Software for Clinical and Commercial Faculty ServicesIT & Software
06 Nov 2026
Flexible Support Fund DPS 2 – Provision of Work-Focused Activities for Jobcentre Plus (England, Scotland, Wales)Public Services & Welfare
23 Feb 2029
DWP Flexible Support Fund DPS 2 — Provision of Work-Focused Activities for Jobcentre Plus (England, Scotland, Wales)Public Services & Welfare
30 Sep 2028
Other similar contracts12
Contract and supplierAwarded value
Award of Appointment Booking System via G-Cloud 7 SaaSIT & SoftwareN/A
$884,711
Hosting Capability for Universal Credit Full ServiceIT & SoftwareSCC
$1,445,840
Appointment Booking System Implementation for the Home OfficeIT & SoftwareQ-MATIC (U.K.) LIMITED
$115,000
Universal Credit Booking Service Contact Centre Telephony Contract Awarded to SercoPublic Services & WelfareSerco Limited
$8,887,102
Provision of Online Appointment Booking System for HM Treasury's Pensions Guidance Guarantee ProgrammeIT & SoftwareBookingBug Ltd,BookingBug Ltd,BookingBug Ltd
$120,900
Supply of Online Appointment, Queuing and Event Booking System to West Berkshire CouncilIT & SoftwareBookingLab Limited
$90,500
Supply of Cloud Ticketing Software to the Department for Work and PensionsIT & SoftwareDeskpro Ltd
$17,373
Supply of Appointment, Queue and Event Booking Software to Coventry City CouncilIT & SoftwareBookinglab Limited
$91,000
Contract Extension Awarded for Web-Based Pension Wise Appointment Booking ToolIT & SoftwareBookingBug
$219,760
Cloud Hosting Support and Systems Integration for Department for Work and PensionsIT & SoftwareOpencast Software Europe Limited
$153,180
Provision of Resource Augmentation Services for Universal Credit AdministrationPublic Services & WelfareCapita Business Services Ltd
$34,548,126
Cloud Apps Remediation Services for Department for Work and PensionsIT & SoftwareUBDS IT Consulting Ltd
$950,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Supply of Cloud-Based Appointment Booking System for Universal Credit Full Service
Won by Q-nomy (UK) Limited · Department for Work and Pensions
£3.1Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
WCC Dynamic Purchasing System for Employability and Skills Services – 56‑Month DPS, Est. £60MEducation & Training · Closes 23 Feb 2029
Registration Services Booking and Management System ProcurementIT & Software · Closes 13 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Q-nomy (UK) Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
