Supply, Design, Build and Maintenance of a Customer Services e-Platform for Midlothian Council
Scotland Excel · Awarded contract
AwardedSupply, Design, Build and Maintenance of a Customer Services e-Platform for Midlothian Council
Awarded Unknown
AwardedNot specified
Value£464,969.00
SupplierGranicus-Firmstep Ltd
AgencyScotland Excel
RegionScotland
CategoryIT & Software
About
Scotland Excel awarded a contract to Granicus-Firmstep Ltd for the supply, design, build, and maintenance of a customer services e-platform for Midlothian Council.
The contract, valued at AUD 464,969, supports Midlothian Council's need to redesign services and implement customer self-service and automation to deliver a first-class customer experience and efficiency gains amid population growth and reducing resources.
Similar open tenders12
TenderCloses
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Regional SaaS CRM and Management Information System for Employability and Skills – Edinburgh & South East ScotlandIT & Software
11 Jan 2027
Construction, Repairs and Maintenance Framework – North Lincolnshire CouncilConstruction
30 Nov 2026
Flexible Framework for Employability Support Services — Dumfries and Galloway CouncilEducation & Training
01 Sep 2028
Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal
20 Nov 2026
Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal
20 Nov 2026
Flexible Framework Agreement for Education Services – North Lanarkshire Council (May 2027, 16,000,000 GPB)Education & Training
17 Nov 2026
National eMagazine and eNewspaper Service for Scotland's 32 Public LibrariesArts & Culture
13 Nov 2026
Supported Living Services Flexible Framework – East Renfrewshire Council (Barrhead, Neilston, Thornliebank, Netherlee & Giffnock, Clarkston, Busby & Eaglesham, Newton Mearns)Public Services & Welfare
26 Nov 2026
Framework for Provision of Strategic Leaders Programme (SLP) — Public Contracts ScotlandEducation & Training
05 Nov 2026
Design and Delivery of International Scale-Up Programme for Scottish Business FoundersEducation & Training
09 Nov 2026
Supported Living Services Flexible Framework Agreement – East Renfrewshire Council (Health & Social Care Partnership)Public Services & Welfare
26 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Supply of Digital Service Platform to North Lincolnshire CouncilIT & SoftwareGranicus-Firmstep Limited
$155,265
Award of E-Forms and Services Portal Contract to Granicus-Firmstep LtdIT & SoftwareGranicus-Firmstep Ltd
$310,000
Award of GovService Customer Experience Platform to Granicus-Firmsteps Ltd by Ipswich Borough CouncilIT & SoftwareGranicus-Firmsteps Ltd
$150,495
Award of Support and Maintenance of Customer Service Platform to Granicus-Firmstep LtdIT & SoftwareGranicus-Firmstep Ltd
$595,056.03
Award of GovService Digital Services Platform to Granicus-Firmstep Ltd by London Borough of MertonIT & SoftwareGRANICUS-FIRMSTEP Ltd
$35,000
Supply of Customer Experience Platform (CRM) to Buckinghamshire CouncilIT & SoftwareGranicus-Firmstep Ltd
$149,500
Provision of Digital Customer Relationship Platform to London Borough of HaringeyIT & SoftwareGranicus-Firmstep Limited
$924,855
Award of Customer Experience Platform to Granicus-Firmstep Limited by Ipswich Borough CouncilIT & SoftwareGRANICUS-FIRMSTEP LIMITED
$105,360
Supply of Digital and Customer Services Function Software to Hartlepool Borough CouncilIT & SoftwareGranicus-Firmstep Limited
$40,560
Provision of Customer Engagement Platform for Wirral Borough CouncilIT & SoftwareGRANICUS-FIRMSTEP Ltd
$240,000
Granicus Experience Group Service Improvement Plan and govService Digital Platform ServicesIT & SoftwareGranicus-Firmstep
$128,654.4
Awarded Contract for CRM System, Website, and Intranet Platform to Granicus-Firmstep Limited by North Hertfordshire District CouncilIT & SoftwareGRANICUS-FIRMSTEP LIMITED
$166,573
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in Scotland in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Supply, Design, Build and Maintenance of a Customer Services e-Platform for Midlothian Council
Won by Granicus-Firmstep Ltd · Scotland Excel
£465Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software · Closes 11 Jan 2027
Regional SaaS CRM and Management Information System for Employability and Skills – Edinburgh & South East ScotlandIT & Software · Closes 11 Jan 2027
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Granicus-Firmstep Ltd and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in Scotland?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in Scotland by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
