TRANSPORT UK EAST MIDLANDS LIMITED · Awarded contract
Awarded

Retail Telecommunications Maintenance Services Extension and Associated Renewal Works

Awarded 27 Aug 2026

View live tenders
Awarded27 Aug 2026
Value£641,039.00
SupplierHITACHI RAIL GTS UK LIMITED
AgencyTRANSPORT UK EAST MIDLANDS LIMITED
RegionLondon
CategoryTransport & Logistics
Expires in 10mo1y term, 18% elapsed
Awarded 27 Aug 2026Expires 27 Aug 2027

About

East Midlands Railway intends to directly award a time-limited contract to Hitachi Rail GTS UK Limited for the continued provision of Retail Telecommunications Maintenance Services and associated renewal works across the EMR network.

The services support critical customer-facing systems including Customer Information Systems (CIS), Passenger Announcement (PA) systems, roaming microphones and associated telecommunications infrastructure.

The contract will provide: Planned preventative maintenance Corrective and reactive maintenance 24/7 fault support and helpdesk services Asset management and reporting Replacement and renewal of identified CIS and PA assets Installation and commissioning of specified renewal works The contract also includes: Display renewals at 10 EMR stations PAPC replacements at 25 EMR stations Screen replacements at Newark Castle and Mansfield stations Burton station roaming microphone installation The proposed arrangement is limited to 12 months and is required to maintain continuity of service whilst EMR completes and mobilises a competitive procurement for a long-term replacement contract.

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