Replacement of Web Help Desk with Ivanti ITSM Solution for West Midlands Fire and Rescue Authority
West Midlands Fire and Rescue Authority · Awarded contract
AwardedReplacement of Web Help Desk with Ivanti ITSM Solution for West Midlands Fire and Rescue Authority
Awarded 29 Jun 2017
Ended 6y 4mo ago3y term
Awarded 29 June 2017Expired 28 June 2020
About
West Midlands Fire and Rescue Authority awarded a contract to Ivanti for the replacement of its existing Web Help Desk system with a new ITSM service desk tool.
The new solution is intended to provide stable, reliable, and easy-to-use Tier 2 ITSM functionality, including improved reporting and enhanced customer experience, with optimal implementation time, tailoring, and cost.
The contract value is AUD 113,667.
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Replacement of Web Help Desk with Ivanti ITSM Solution for West Midlands Fire and Rescue Authority
Won by Ivanti · West Midlands Fire and Rescue Authority
£114Kawarded
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