Quality Analysis for Bus Service Improvements by Sheffield City Region MCA
Awarded 22 Mar 2021
About
Sheffield City Region Mayoral Combined Authority Group awarded a contract to SYSTRA Ltd.
for quality analysis to identify bus service quality improvements aimed at growing patronage and enhancing the passenger experience.
This commission is part of the Quality Analysis workstream under workpackage 1 of the MCA's response to the bus review, adopted in July 2020.
The work involves utilizing customer insights, market segmentation, and outputs from the Route Analysis workstream to develop a Universal Quality Standard and a prioritized list of quality improvements.
The contract value is AUD 84,463.5.
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