Provision of Telephone Interpreting Services to the Department for Work and Pensions
Department for Work and Pensions · Awarded contract
AwardedProvision of Telephone Interpreting Services to the Department for Work and Pensions
Awarded 21 May 2011
Awarded21 May 2011
Value£3,000,000.00
SupplierThe Big Word
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 8y 10mo ago6y 8mo term
Awarded 21 May 2011Expired 31 Dec 2017
About
The Department for Work and Pensions awarded a contract to The Big Word for telephone interpreting services, valued at £3,000,000.
Similar open tenders12
TenderCloses
National Police Language Services DPS – Interpreting & Translation (Face-to-Face, Telephone, BSL, Video, Managed)Public Safety & Security
14 Sep 2027
Bristol City Council Translation and Interpreting Services Framework 2027Consultancy & Legal
20 Nov 2026
Translation and Interpretation Services – North Cumbria Integrated Care NHS Foundation TrustHealth & Medical
17 Nov 2026
Specialist In-Class and Out-of-Class Support for d/Deaf and Hard-of-Hearing Students — Notetaking & BSL InterpretationEducation & Training
30 Nov 2026
DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare
10 Feb 2029
National Rail British Sign Language Customer Information Service for Digital, Station and Onboard DisplaysIT & Software
08 Dec 2026
Provision of Work-Focused Activities via Flexible Support Fund DPS 2 for Jobcentre Plus Districts – England, Scotland and WalesPublic Services & Welfare
30 Sep 2028
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
Children’s Direct Payment Support Service – Cumberland CouncilPublic Services & Welfare
25 Nov 2026
Language Services Dynamic Purchasing System – Leicestershire Police for UK Police Forces and Home OfficePublic Safety & Security
30 Aug 2027
Dementia Support Service – NHS Birmingham and Solihull ICB (3‑Year Contract from 1 April 2027, £834,000 p.a.)Health & Medical
06 Nov 2026
Specialist Support for d/Deaf and Hard-of-Hearing Students – BSL Interpretation & NotetakingEducation & Training
29 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Provision of Face-to-Face Interpreting Services for the Department for Work and PensionsPublic Services & WelfareThe Big Word
$2,000,000
Award of Telephone Interpreting Services Contract to The Big Word for Housing OmbudsmanPublic Services & WelfareThe Big Word
$5,000
Award of Language and Translation Services Contract to thebigword by Crown Commercial ServiceConsultancy & Legalthebigword
$4,400,000
Telephone Interpreting Services Contract Awarded to Thebigword Group Limited by Staffordshire PolicePublic Services & WelfareThebigword Group Limited
$1
Provision of Telephone Interpretation and Written Translation Services to the Legal OmbudsmanConsultancy & LegalTheBigWord Limited
$62,000
Provision of Spoken Language Interpreting Services to the Ministry of JusticePublic Services & Welfarethebigword Group Holdings Limited
$208,700,000
Awarded Language Services Contract for Translation and Interpretation to TheBigWord Group LtdConsultancy & LegalTheBigWord Group Ltd
$19,000,000
Award of Telephone Interpretation Services Contract to Thebigword for HM Revenue & CustomsConsultancy & LegalThebigword
$1,000,000
Provision of Interpretation and Translation Services to Derby City CouncilPublic Services & WelfareTheBigword Interpreting Services
$500,000
Provision of BSL Interpreter and Associated Services to Companies HousePublic Services & WelfareTheBigWord
$35,000
Provision of Audio Recording and Transcription Services to The Pensions RegulatorConsultancy & Legalthebigword Interpreting Services LTD
$60,000
Telephone Interpreter Services for Traffic Officers (TOS 2015)Public Services & Welfarethebigword Interpreting Services Ltd (was The BigWord Ltd)
$12,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find public services and welfare tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Telephone Interpreting Services to the Department for Work and Pensions
Won by The Big Word · Department for Work and Pensions
£3.0Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new public services and welfare tenders
National Police Language Services DPS – Interpreting & Translation (Face-to-Face, Telephone, BSL, Video, Managed)Public Safety & Security · Closes 14 Sep 2027
Bristol City Council Translation and Interpreting Services Framework 2027Consultancy & Legal · Closes 20 Nov 2026
From your alert: Public Services & Welfare
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow The Big Word and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins public services and welfare contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get public services and welfare tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
