Provision of Strategic Customer Contact Platform and Speech IVR Solution for South Gloucestershire Council
South Gloucestershire Council · Awarded contract
AwardedProvision of Strategic Customer Contact Platform and Speech IVR Solution for South Gloucestershire Council
Awarded 05 Jan 2020
Ended 4y 4mo ago2y 6mo term
Awarded 5 Jan 2020Expired 29 June 2022
About
South Gloucestershire Council awarded a contract to Modality Systems Ltd for the provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) solution, valued at AUD 483,143.
The solution provides multiple contact channels and integration with the council's wider Digital Platform, including Customer Relationship Management (CRM).
This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.
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Provision of Strategic Customer Contact Platform and Speech IVR Solution for South Gloucestershire Council
Won by Modality Systems Ltd · South Gloucestershire Council
£483Kawarded
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Specialist Community Support, Day, Mentoring and Supported Living Services Framework – South Gloucestershire CouncilPublic Services & Welfare · Closes 31 Aug 2029
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