WM Housing Group · Awarded contract
Awarded

Provision of Service Innovation and Development to WM Housing Group

Awarded 01 Feb 2019

View live tenders
Awarded01 Feb 2019
Value£170,000.00
RegionWest Midlands
CategoryConsultancy & Legal
Ended 7y 1mo ago8mo term
Awarded 1 Feb 2019Expired 29 Sept 2019

WM Housing Group awarded a contract to What If Limited for the provision of Service Innovation and Development activities to ensure the Group provides an excellent service that represents value for money.

The contract, valued at AUD 170,000, supported WM Housing Group during a period of extensive change, including refreshing all group services to focus on customer experience and satisfaction and proactively addressing the cost base of demand for services.

All services were undergoing a lean review process to create more efficient processes, and the voids and lettings team had already completed this process and were moving to the next phase of service development to improve product quality.

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