Provision of Service Innovation and Development to WM Housing Group
Awarded 01 Feb 2019
About
WM Housing Group awarded a contract to What If Limited for the provision of Service Innovation and Development activities to ensure the Group provides an excellent service that represents value for money.
The contract, valued at AUD 170,000, supported WM Housing Group during a period of extensive change, including refreshing all group services to focus on customer experience and satisfaction and proactively addressing the cost base of demand for services.
All services were undergoing a lean review process to create more efficient processes, and the voids and lettings team had already completed this process and were moving to the next phase of service development to improve product quality.
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