Provision of Senior Business Analyst Services to HM Treasury via Contingent Labour One Framework

About

CROWN COMMERCIAL SERVICE awarded a contract to Capita Business Services Ltd for a Senior Business Analyst (CLONe) role, undertaken via the Contingent Labour One framework, valued at £62,480.

The role involved supporting the product or service manager with accurate and actionable data by managing and developing analytics instrumentation; participating in the development of the vision for data and analytics architecture and workflow across the organisation, including instrumentation, tagging and user management; producing accurate, engaging and actionable analysis; supporting development teams to instrument transactions and content appropriately to capture user journeys and completion rates; providing recommendations for content creation and improvements based on user-data to content team and departments in an easily understandable way; analysing online and offline data sources to derive priority user needs and user behaviour; actively participating in a data analytics community of practice, assisting with training and knowledge transfer of digital analysis principles to wider audiences and expanding data analysis skills; working closely with user researchers to combine the 'what' and 'why' of user behaviour; sharing examples of best practice in digital performance management across government, contributing to the Government Service Design Manual; supporting the procurement of the necessary digital platforms to support automated and real-time collection and presentation of data; and identifying delivery obstacles to improving performance measurements and working with teams to overcome those obstacles.