Provision of Market Research Services for Home Office Customer Services
Awarded 10 Feb 2024
About
Crown Commercial Service awarded a contract to C M Monitor (Britain Thinks) Ltd for the provision of qualitative and quantitative market research services under RM6126 Research and Insights.
The contract, valued at AUD 1,344,000, focused on gaining in-depth understanding of customer journeys, enabling continual tracking and improvement of the customer experience at touchpoints along their journey.
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