Welland Procurement Unit · Awarded contract

Awarded

Provision of Integrated Housing Management System for South Kesteven District Council

Awarded 13 Apr 2022

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Awarded13 Apr 2022

Value£776,981.00

SupplierAAREON UK LIMITED

AgencyWelland Procurement Unit

RegionUnited Kingdom

CategoryIT & Software

Expires in 2y 5mo6y 12mo term, 65% elapsed

Awarded 13 Apr 2022Expires 30 Mar 2029

About

Welland Procurement Unit awarded a contract to AAREON UK LIMITED for the provision of an Integrated Housing Management System for South Kesteven District Council, procured via further competition from the Crown Commercial Services Framework RM3821, Lot 2B - Environment and Planning.

The contract, valued at AUD 776,981, covers a CRM dashboard for customer tenancies, properties, historic contacts and ongoing cases; mobile access for staff to view and update details in tenants' homes; online portals for tenants and leaseholders to view accounts, request repairs, and manage details; an online contractor portal for receiving and updating works orders and programmes; system-based workflows for managing customer complaints and anti-social behaviour cases; and real-time reporting for business-led decisions.

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