Government Digital Service · Awarded contract
Awarded

Provision of Face-to-Face Offline Channel Shift Service via Post Office Counters

Awarded 24 Jul 2023

View live tenders
Awarded24 Jul 2023
Value£19,000,000.00
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 3mo ago3y term
Awarded 24 July 2023Expired 24 July 2026

Government Digital Service awarded a contract to Post Office Limited for the provision of a face-to-face offline channel shift service, enabling the general public to access front office counter services at post office outlets throughout the UK on behalf of central government.

The service includes access to services such as passport applications and driving licence submissions and renewals.

The contract value is AUD 19,000,000.

Similar open tenders12

Other similar contracts12

Award of Single Supplier Framework Agreement for Front Office Counter Services and DVLA Initial Call Off AgreementPublic Services & WelfarePost Office Ltd
$650,000,000
Provision of Front Office Counter Service for DVLA by Post Office LtdPublic Services & WelfarePost Office Ltd
$26,792,203
Provision of Front Office Counter Services for Post Office Card Account by Post Office LtdPublic Services & WelfarePost Office LTD
$250,900,000
Provision of Post Office Counter Services to Security Industry AuthorityPublic Services & WelfarePOST OFFICE LTD
$4,240,000
Provision of Front Office Counter Service for DVLA by Post Office LtdPublic Services & WelfarePost Office Ltd
$39,100,000
Front Office Counter Services for Security Industry Authority by Post Office LtdIT & SoftwarePOST OFFICE LIMITED
$2,135,412
Extension of Front Office Counter Services Contract for DVLA by Post Office LtdPublic Services & WelfarePost Office LTD
$11,038,394.76
Front Office Counter Services 2Public Services & WelfareNo contracts have been awarded
$0
Provision of In-Branch Face-to-Face Identity Verification Services for Post Office LimitedPublic Services & WelfareYoti Limited
$32,000,000
Extension of Post Office Counter Services for Security Industry AuthorityPublic Services & WelfarePost Office
$1,800,000
Offline Identity Verification Services for DBS Basic ChecksPublic Safety & SecurityPOST OFFICE LTD
$1,000,000
Face-to-Face Identity Verification Services by Yoti Limited for Post Office LimitedPublic Services & WelfareYoti Limited
$1,000,000

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find public services and welfare tenders in United Kingdom in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow post office limited and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get public services and welfare tenders in United Kingdom by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.