Award of Single Supplier Framework Agreement for Front Office Counter Services and DVLA Initial Call Off Agreement

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Crown Commercial Service awarded a contract to Post Office Ltd for the provision of front office counter-based services and the DVLA Initial Call Off Agreement for face-to-face Front Office Counter Services transactions at a national network of outlets throughout the UK (Great Britain and Northern Ireland).

The transaction types include capture and transmission of customer and transaction data, verification of transaction eligibility and applicant identity, processing customer record creation, update and changes of details requests, processing requests for duplicate/replacement documents, processing customer payments and management of tokens of payment and receipts, processing refunds and reimbursements, secure stock distribution and storage, secure forwarding of documents to Authority premises and/or secure destruction of documents, capture of biometric information (facial photograph, signature, fingerprints), provision of mobile and temporary static facilities for transaction processing, and provision of customer reporting.

The contract value is AUD 650,000,000.