Provision of Employee Assistance Programme (EAP) Services to the Financial Conduct Authority

About

The Financial Conduct Authority awarded a contract to Health Assured for the provision of Employee Assistance Programme (EAP) services over a three-year period, with an option to extend for a further year, at a value of AUD 80,000.

The scope included 24/7/365 confidential telephone support, legal information services, debt management services, triage and clinical assessment of needs with risk assessment, Computerised Cognitive Behaviour Therapy (cCBT), access to limited support for dependants within HMRC guidelines, short-term solution-focused structured face-to-face, online and telephonic counselling, case management protocols, management information reporting, management consultancy and support, marketing and promotional materials, crisis support, technological resources such as an online portal website or mobile application, and access to training on emotional wellbeing, trauma and crisis management.