H M Revenue & Customs · Awarded contract
Awarded

Provision of eCase Case Management System for SAR, FOI, and PQ Cases to HMRC

Awarded 18 Apr 2021

View live tenders
Awarded18 Apr 2021
Value£939,762.00
SupplierFIVIUM HOLDINGS LIMITED
AgencyH M Revenue & Customs
RegionUnited Kingdom
CategoryIT & Software
Ended 3y 7mo ago1y 12mo term
Awarded 18 Apr 2021Expired 17 Apr 2023

About

H M Revenue & Customs awarded a contract to FIVIUM HOLDINGS LIMITED for a case management system to manage Subject Access Requests (SAR), Freedom of Information (FOI) requests, and Policy Mincoms cases end-to-end.

The system automates administrative work through online forms and email scraping, stores centralised guidance and letter templates for cross-departmental consistency, provides a live overview of cases for resource allocation, sets retention periods for GDPR compliance, securely stores data, remains agile for legislative changes, produces ad hoc performance statistics, facilitates ICO complaint handling, and supports SLA achievement and analysis.

The contract, valued at £939,762, is anticipated to handle approximately 100,000 cases.

Similar open tenders12

Case Management System for Drug and Alcohol Service – Somerset CouncilIT & Software
09 Nov 2026
HMRC Cryptoasset Investigation Services — Tracing Licences, Forensic Support, APIs and TrainingPublic Safety & Security
09 Nov 2026
Voyager Intelligent Document Management System Contract — G-Cloud 14 (RM1557.14) Lot 2IT & Software
30 Nov 2026
Subscription for Market Intelligence and Document Search Platform – Financial Reporting Council (UK)IT & Software
18 Nov 2026
Cotham School – Procurement of SaaS School Management Information System (MIS)IT & Software
20 Nov 2026
Replacement of Internal Audit Management System for Council (Cloud-First Strategy)IT & Software
05 Nov 2026
Registration Services Booking and Management System ProcurementIT & Software
13 Nov 2026
BFI National Archive — Archive Activity Management Software for Internal Tracking and ReportingIT & Software
09 Nov 2026
NHS Resolution Pega Cloud Support, Maintenance and Development with CaseHub Licences (Pre‑Market Engagement)IT & Software
06 Nov 2026
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Ministry of Justice – Court Appointed Intermediary Services Framework Re-opening (April 2026)Consultancy & Legal
12 Nov 2026
Income Recovery IT Solutions – Soft Market Testing for Rent Collection Automation and Arrears ReductionIT & Software
13 Nov 2026

Other similar contracts12

Case Management System for FOI and Parliamentary Correspondence ProcessingIT & SoftwareFivium Ltd
$306,861
Continuance of eCase Case Management System for HMRC FOI and SAR RequestsIT & SoftwareFivium Ltd
$1,898,262
Provision and Support of a Case Management System for HM TreasuryIT & SoftwareFIVIUM LTD
$594,047
Provision of eCase Case Management System for Ministerial and FOI Requests to the Ministry of DefenceIT & SoftwareFIVIUM LTD
$563,875
Provision of Case Management System for FOI, EIR, DSR, Correspondence, and Complaints by FIVIUM LTD to UKRIIT & SoftwareFIVIUM LTD
$89,747
Provision of Case Management System for Ofgem's Information Rights and Statutory RequestsIT & SoftwareFivium Ltd
$85,579.2
Provision of eCase MOD Parliamentary & FOI Case Management System to Ministry of DefenceIT & SoftwareFIVIUM LTD
$1,691,571
Provision of FOI, SARs and Complaints Management System for Hampshire County CouncilIT & SoftwareFIVIUM LTD
$175,000
Award of Comet e-Case Case Management System to Fivium LimitedIT & SoftwareFivium Limited
$403,384
Supply of Case Management System for FOI and PQ Handling to DSITIT & SoftwareFivium Limited
$248,328
Provision of eCase Correspondence Case Management Solution to Defra NetworkIT & SoftwareFivium Limited
$89,667
Provision of eCase Subscriptions to Cabinet OfficeIT & SoftwareFivium Limited
$217,822

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find IT and software tenders in United Kingdom in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow FIVIUM HOLDINGS LIMITED and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get IT and software tenders in United Kingdom by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

Have a question? message us →

7 Day Free Trial

The Gov procurement market in your hands. Cancel anytime.

Save up to 30%
Pro
For solo operators
£36/ month
Billed monthly
  • Live feed of gov tenders & contracts
  • AI-matched tender recommendations
  • Full search, filters, and watchlists
  • 1 user account
Team
For growing teams
£119/ month
Billed monthly
  • Everything in Pro
  • Up to 10 team members
  • Shared watchlists & alerts
  • Priority support
Enterprise
For larger organisations
Custom
Tailored to your team
  • Everything in Team
  • Unlimited seats
  • Dedicated account manager
  • Custom integrations & SSO

1400+ businesses have joined GovMarket

IBMKPMGEYRSMBechtelFreyssinet

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.