Provision of Children and Young People's Digital Counselling Service for Manchester Health and Care Commissioning
Awarded 31 May 2018
About
NHS Shared Business Services awarded a contract to XENZONE LIMITED for the provision of a Children and Young People's (CYP) digital counselling service on behalf of Manchester Health and Care Commissioning.
The service is an online counselling platform open 7 days a week, offering message counselling, self-help information, and live and off-line forums available 24 hours a day.
One-to-one counselling is provided from 12 noon to 10pm Monday to Friday and 6pm to 10pm at weekends in secure chat rooms, either on a virtual drop-in basis or scheduled format.
The service aims to provide early intervention targeting improvements in young people's emotional and mental wellbeing, ensure timely responses to service requests, widely promote service information, deliver structured 1:1 counselling drawing on NICE guidelines, provide secure online support, liaise with key partners such as CAMHS, community teams, educational establishments, early help hubs, and third sector providers where consented, integrate service user feedback, and comply with safeguarding standards.
The contract value is £526,000.
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