Provision of Additional Contact Centre Capacity for DVSA Call Surges
DVSA - Driver and Vehicle Standards Agency · Awarded contract
AwardedProvision of Additional Contact Centre Capacity for DVSA Call Surges
Awarded 16 Jul 2023
Awarded16 Jul 2023
Value£3,417,608.00
SupplierFoundever GB Ltd
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 4mo ago3y term
Awarded 16 July 2023Expired 15 July 2026
About
DVSA - Driver and Vehicle Standards Agency awarded a contract to Foundever GB Ltd for additional contact centre capacity to manage call surges.
The contract, valued at AUD 3,417,608, enables DVSA to scale up call handling at short notice in response to unforeseen demand spikes, such as those experienced during the Covid-19 pandemic.
Similar open tenders12
TenderCloses
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
CCS Vehicle Charging Infrastructure Solutions DPS Extended to 07 April 2026Energy & Environment
23 Feb 2029
Gloucestershire County Council Passenger Transport DPS – Supply of Car and PSV Services (Up to £210m over 10 Years)Transport & Logistics
01 Mar 2030
Crown Commercial Service DPS for Learning and Training Services to UK Public Sector – ends 27/10/2028Education & Training
27 Oct 2028
Drainage Investigations and CCTV Survey Services – Carmarthenshire County Council (DPS open to new suppliers until 30 Nov 2026)Water & Sanitation
14 Nov 2026
Extension of Council Dynamic Purchasing System for Supply of Temporary Accommodation (May 2026–Feb 2029)Public Services & Welfare
23 Feb 2029
Spark — The Technology Innovation MarketplaceIT & Software
16 Feb 2029
Research and Insights Services for UK Central Government and Public Sector – DPSResearch & Development
24 Feb 2029
Flexible Support Fund DPS 2 – Provision of Work-Focused Activities for Jobcentre Plus (England, Scotland, Wales)Public Services & Welfare
23 Feb 2029
Dynamic Purchasing System for Scientific Research and Advice to UK Government — Ongoing Applications (deadline 9 Feb 2029)Research & Development
09 Feb 2029
Dynamic Purchasing System for Training Services – Aberdeen City Council (open to Aberdeenshire & Highland Councils)Education & Training
30 Sep 2027
Supply, Installation and Support of On‑Bus Destination Displays and AVA System for South Yorkshire Franchised Bus FleetTransport & Logistics
04 Dec 2026
Other similar contracts12
Contract and supplierAwarded value
Additional Call Centre Resourcing for DVSA During COVID-19 Call SurgesPublic Services & Welfarego-centric Ltd
$1,286,014.8
Contingency Contact Centre Services for Financial Conduct AuthorityPublic Services & WelfareFoundever GB Limited
$375,000
Replacement Telephony Solution for DVSA Customer Service CentreTelecommunicationsVodaphone Ltd
$920,078.4
Provision of Customer Contact Centre Services for the Home OfficePublic Services & WelfareFoundever GB Limited
$233,266.92
Provision of Handsets and Associated Services to DVSAIT & SoftwareINSIGHT DIRECT (UK) LTD
$633,730
Variation of Telephony Solution for Customer Service Centre Platform by DVSATelecommunicationsVodaphone Ltd
$1,295,191.48
Supply of IT Hardware, Peripherals and Associated Services to DVSAIT & SoftwareSpecialist Computer Centres
$6,000,000
Delivery of Information, Advice & Guidance and Contact Centre Operations Apprenticeships (Welsh) to DVSAEducation & TrainingGower College Swansea
$227,850
Supply of Mobile Data and Voice Services to DVSATelecommunicationsVirgin Media Business Ltd
$276,000
Annual Contact Centre Accreditation Assessment for DVLA by CCA GlobalConsultancy & LegalCCA Global
$15,000
Supply of Multi-Channel Contact Centre Solution to Driver & Vehicle Licensing AgencyIT & SoftwareSalesforce.com EMEA Limited
$746,660
Contact Centre Modernisation - Business Continuity by Softcat PLC for DVLAIT & SoftwareSoftcat PLC
$115,326.91
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find public services and welfare tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Additional Contact Centre Capacity for DVSA Call Surges
Won by Foundever GB Ltd · DVSA - Driver and Vehicle Standards Agency
£3.4Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new public services and welfare tenders
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
CCS Vehicle Charging Infrastructure Solutions DPS Extended to 07 April 2026Energy & Environment · Closes 23 Feb 2029
From your alert: Public Services & Welfare
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Foundever GB Ltd and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins public services and welfare contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get public services and welfare tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
