Platinum Maintenance Contract for Hologic Medical Equipment at Royal Free London (North Mid Site)

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Partners Procurement Service (PPS) awarded a contract to Hologic Ltd.

for a 1-year Platinum maintenance contract for medical equipment at Royal Free London (North Mid Site), valued at £40,021.

The contract, procured via NHS Supply Chain Framework Ref: 2021/S 000-021535, covers strategic parts (tubes, detectors, and all hardware), breakdowns, labour, and travel.

Preventative maintenance is carried out as per recommendation, with an initial technical service support phone call handled by a trained specialist, and an engineer on site within 4 working hours for critical system faults/failures and within 24 working hours for standard non-urgent calls.

All system software updates, upgrades, and reloads are covered up to the capacity of the hardware capability; any hardware failures or software upgrades exceeding existing hardware capacity are at additional charge.

Hardware is only swapped out under the Platinum variant if it fails, not due to compatibility issues.