Implementation of Zendesk HR Ticketing Solution for the Department for Education
Department for Education · Awarded contract
AwardedImplementation of Zendesk HR Ticketing Solution for the Department for Education
Awarded 17 Jan 2020
Awarded17 Jan 2020
Value£194,976.00
SupplierNetpremacy
AgencyDepartment for Education
RegionUnited Kingdom
CategoryIT & Software
Ended 4y 10mo ago2y term
Awarded 17 Jan 2020Expired 16 Jan 2022
About
The Department for Education awarded a contract to Netpremacy for the Zendesk Customer Service Platform, including associated implementation, training, and support services.
The contract value is AUD 194,976.
Similar open tenders12
TenderCloses
NHS Resolution Pega Cloud Support, Maintenance and Development with CaseHub Licences (Pre‑Market Engagement)IT & Software
06 Nov 2026
Replacement HR System Implementation and Managed UK Payroll Service – Look Ahead Care, Support & HousingIT & Software
20 Nov 2026
DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare
10 Feb 2029
Spark – Technology Innovation Marketplace DPS for Public Sector Procurement (extended to 15/11/2026)IT & Software
13 Feb 2029
Supply of Modern Employee Benefits, Recognition, Communications and Engagement PlatformIT & Software
18 Nov 2026
Provision of HR, Workforce and Organisational Development Training Services – Nottinghamshire County CouncilEducation & Training
31 Jul 2032
Aspire Academy Trust – Integrated HR and Payroll System with Managed Payroll ServiceIT & Software
27 Nov 2026
Crown Commercial Service DPS for Learning and Training Services to UK Public Sector – ends 27/10/2028Education & Training
27 Oct 2028
WCC Dynamic Purchasing System for Employability and Skills Services – 56‑Month DPS, Est. £60MEducation & Training
23 Feb 2029
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software
30 Nov 2026
Regional SaaS CRM and Management Information System for Employability and Skills – Edinburgh & South East ScotlandIT & Software
11 Jan 2027
Other similar contracts12
Contract and supplierAwarded value
Provision of Zendesk Suite Services to the Department for EducationIT & SoftwareNetpremacy Limited
$291,548.16
Provision of Customer Support Software Platform to the Department for EducationIT & SoftwareNetpremacy Limited
$2,000,000
Provision of Zendesk Ticketing Software to the Department for International TradeIT & SoftwareZendesk Inc.
$122,054.4
Supply of Zendesk Ticketing System to the Department for International TradeIT & SoftwareZendesk Inc
$150,336
Supply of Zendesk Helpdesk Ticketing Platform to N E L Commissioning Support UnitIT & SoftwareZendesk, Inc
$74,112
Provision of Zendesk Ticket Management and Multi-Channel Reporting Solution by Zendesk Inc.IT & SoftwareZendesk Inc.
$14,743.2
Upgrade of Zendesk Software Licenses for the Department for EducationIT & SoftwareZENDESK Inc.
$44,040
Provision of Zendesk ITSM Help Desk Solution to Crown Commercial ServiceIT & SoftwareZendesk, Inc.
$73,901.59
Provision of Zendesk Licenses for GDS User Support Ticketing and Reporting SystemIT & SoftwareZENDESK, INC.
$355,500
Supply of Zendesk Software for Teacher Services and Digital Portfolio by Zendesk, Inc.IT & SoftwareZENDESK, INC.
$98,000
HR Ticketing System Transition for Department for EducationIT & SoftwareSwift Strategies Limited
$500,000
Award of E-Commerce Customer Service Desk Platform to Zendesk Inc by British Tourist AuthorityIT & SoftwareZendesk Inc
$74,060.8
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Implementation of Zendesk HR Ticketing Solution for the Department for Education
Won by Netpremacy · Department for Education
£195Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
NHS Resolution Pega Cloud Support, Maintenance and Development with CaseHub Licences (Pre‑Market Engagement)IT & Software · Closes 6 Nov 2026
Replacement HR System Implementation and Managed UK Payroll Service – Look Ahead Care, Support & HousingIT & Software · Closes 20 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Netpremacy and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
