Implementation of Help Desk System and Workflow Configuration in Concerto CAFM for London Borough of Hackney
London Borough of Hackney · Awarded contract
AwardedImplementation of Help Desk System and Workflow Configuration in Concerto CAFM for London Borough of Hackney
Awarded 10 Aug 2026
Expires in 1mo4mo term, 71% elapsed
Awarded 10 Aug 2026Expires 10 Dec 2026
About
London Borough of Hackney awarded a contract to One Consulting Group for the delivery of a new Help Desk process within the council's existing Concerto CAFM system.
The primary objective was to transition from the current generic ticket logging process to a structured, highly flexible helpdesk system that provides suitable forms, workflows and comprehensive tracking and reporting for all Facilities Management (FM) activities.
The contract value was AUD 16,000 and was procured under PA 2023 via RFQ.
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Implementation of Help Desk System and Workflow Configuration in Concerto CAFM for London Borough of Hackney
Won by One Consulting Group · London Borough of Hackney
£16Kawarded
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