Delivery of Managed Service Provider for Children's Social Care CAST Teams in Hampshire

About

Connect2Hampshire awarded a contract to Innovate (H&S C) Services Limited for the delivery of a Managed Service Provider (MSP) to supply five Children's Social Care CAST teams for the Children's Services department of Hampshire County Council.

The contract, valued at £2,500,000, required the supplier to provide fully compliant and deployable teams from the start date of 1 August 2022, without additional recruitment campaigns.

The five teams, totaling 45 workers, were deployed across five districts: East Hants (8 workers), Hart and Rushmoor (10 workers), New Forest (9 workers), Basingstoke (9 workers), and Eastleigh Winchester (9 workers).

Each team consisted of a Team Manager, Assistant Team Manager, Social Workers, and Project Support.

The teams were responsible for a total of 600 children in any given six-month period.

The MSP also provided senior management to audit children's files and record management oversight, including SMART actions, and was responsible for the Quality Assurance Framework, including a Head of Quality Assurance who conducted desktop and live audits to ensure remedial actions were completed.