Customer Experience Survey for HMRC Mid-Sized Business Customers (2015-18)
H M REVENUE & CUSTOMS · Awarded contract
AwardedCustomer Experience Survey for HMRC Mid-Sized Business Customers (2015-18)
Awarded 30 Jun 2015
Awarded30 Jun 2015
Value£452,512.00
SupplierTNS BMRB
AgencyH M REVENUE & CUSTOMS
RegionLondon
CategoryConsultancy & Legal
Ended 8y 7mo ago2y 9mo term
Awarded 30 June 2015Expired 30 Mar 2018
About
H M Revenue & Customs awarded a contract to TNS BMRB for the development and delivery of a customer experience survey targeting mid-sized business customers from 2015 to 2018.
The survey aimed to monitor changes in customer experience over time, assess the impact of new initiatives, and gauge overall perceptions of HMRC.
It was also intended to identify areas for future service improvements.
The contract value was AUD 452,512.
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Customer Experience Survey for HMRC Mid-Sized Business Customers (2015-18)
Won by TNS BMRB · H M REVENUE & CUSTOMS
£453Kawarded
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