Highways England · Awarded contract

Awarded

Customer Experience Intelligence Partner 2 Contract Awarded to Cyber-Duck Ltd by Highways England

Awarded 18 Apr 2021

View live tenders

Awarded18 Apr 2021

Value£1,000,000.00

SupplierCyber-Duck Ltd

AgencyHighways England

RegionUnited Kingdom

CategoryIT & Software

Ended 3y 7mo ago1y 12mo term

Awarded 18 Apr 2021Expired 17 Apr 2023

About

Highways England awarded a contract to Cyber-Duck Ltd for Customer Experience Intelligence Partner 2 (CEIP2), focusing on user research, testing, content design, digital guidance, accessibility, and best practices.

The work includes collaborating with suppliers to design and develop digital services that ensure seamless end-to-end customer journeys, implementing customer experience measures, and acting as the voice of customers to meet accessibility priorities.

The contract also involves supporting Highways England and suppliers through all GDS assessments, advising on innovative technologies to improve customer experience, investigating scalability of the Free-Flow Charge service, and providing training and knowledge transfer to key staff.

Awarded under the CCS Digital Outcomes and Specialists 5 Framework (RM1043.7) for a two-year term with a six-month extension option, with a contract value of AUD 1,000,000.

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