Consultancy for Field Staff Support Service Gap Analysis and Requirements by Ernst & Young
OFFICE FOR NATIONAL STATISTICS · Awarded contract
AwardedConsultancy for Field Staff Support Service Gap Analysis and Requirements by Ernst & Young
Awarded 13 Nov 2017
Awarded13 Nov 2017
Value£59,100.00
SupplierERNST & YOUNG LIMITED
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 8y 11mo ago25d term
Awarded 13 Nov 2017Expired 8 Dec 2017
About
The Office for National Statistics awarded a contract to Ernst & Young Limited for consultancy support to conduct Phase 1 (Gap Analysis and Requirements) of the Field Staff Support Service Solution.
The work involved assessing the ONS's existing strategy, process, technology, organisational design, and people capability; analysing requirements from third-party Census delivery documentation; defining high-level requirements for the Tier 1 Field Force Contact Centre; and developing high-level call centre operation options based on call handling time, call volumes, and timings.
The contract value was AUD 59,100.
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Consultancy for Field Staff Support Service Gap Analysis and Requirements by Ernst & Young
Won by ERNST & YOUNG LIMITED · OFFICE FOR NATIONAL STATISTICS
£59Kawarded
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