Back-End Case Management System for Noise Complaints by London Borough of Hackney
London Borough of Hackney · Awarded contract
AwardedBack-End Case Management System for Noise Complaints by London Borough of Hackney
Awarded 08 Feb 2021
Awarded08 Feb 2021
Value£97,500.00
SupplierSociety Works - Fix my Street
RegionLondon
CategoryIT & Software
Ended 5y 3mo ago6mo term
Awarded 8 Feb 2021Expired 30 July 2021
About
London Borough of Hackney awarded a contract to Society Works - Fix my Street for the development of a back-end case management system for noise complaints.
This system is part of Hackney Council's move to a single digital service enabling residents to report problems across the Public Realm, track progress, and receive alerts on local environmental conditions.
The contract, valued at AUD 97,500, supports the final service areas to go live, aiming to improve transparency and customer satisfaction.
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Back-End Case Management System for Noise Complaints by London Borough of Hackney
Won by Society Works - Fix my Street · London Borough of Hackney
£98Kawarded
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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