Award of User Led Organisation Services to Help and Care by Isle of Wight Council

About

Isle of Wight Council awarded a contract to Help and Care for the provision of User Led Organisation services under The Care Act 2015.

The organisation is intended to ensure that people who use services and their carers have a voice regarding the services they use, and is driven by the initiative, demand, and lived experience of the people that use it.

The provider is expected to have experience across a range of provision and a deep understanding of the needs of adults with social care needs, including older people (including those with dementia), people with learning disabilities and/or autism (including those with high and complex needs), people with physical disabilities, and people with mental health problems.

The contract requires the provider to be a reputable, responsive, and responsible employer committed to recruiting and training staff and, where appropriate, service users; to provide services at locations around the island, including with hard-to-reach groups; to be financially sustainable with robust governance and assurance arrangements; and to work jointly with other organisations and partners.

The User Led Organisation will treat all individuals with dignity and respect, identify individual needs and strengths, provide support appropriate to individual needs, and ensure service users are empowered to increase their confidence and independence.

The organisation must also demonstrate that people are effectively supported to play a full and active role in key decision-making, including supporting holistic wellbeing through enabling behaviour change and engagement with other services, and supporting service users to access appropriate services, acting as an advocate for those who have problems.

The contract value is £250,000.