Award of Systems and Process Lead (Fraud and Error) to Venesky Brown Ltd by Social Security Scotland

About

Social Security Scotland awarded a contract to Venesky Brown Ltd for a Systems and Process Lead (Fraud and Error) role based in Dundee or Glasgow, with home working during COVID-19.

The role formed part of Social Security Scotland's Fraud and Error Resolution Unit and involved collaborating with the Social Security Programme, DWP, and Operational Agency fraud, error, and debt teams to lead the design, implementation, and continuous improvement of counter fraud and error controls, and associated requirements for reporting and accounting, to enable the Agency to effectively administer benefit payments.

Responsibilities included working closely with technical architects and programme colleagues to lead the design and testing of systems, processes, and controls; project managing implementation activities per benefit as devolved; raising awareness of risk and control gaps and leading prioritisation via governance forums; developing continuous improvement capability within the team; working closely with Fraud and Error and Finance subject matter experts on payment-related systems and processes; providing scrutiny and constructive challenge of options appraisals, change requests, and business cases; managing escalation of issues with technical support; collaborating with Programme and Technical Support teams to address root causes of recurring errors; and collaborating with Operational teams to share learnings and improve procedural compliance.

The contract value was £129,740.