Award of Short-term Mental Health Crisis Retreat Service in South West London
NHS Shared Business Services · Awarded contract
AwardedAward of Short-term Mental Health Crisis Retreat Service in South West London
Awarded 31 Jul 2021
Awarded31 Jul 2021
Value£657,720.00
SupplierComfort Care Services (UK) Ltd
RegionLondon
CategoryHealth & Medical
Ended 3y 9mo ago1y 6mo term
Awarded 31 July 2021Expired 31 Jan 2023
About
NHS Shared Business Services awarded a contract to Comfort Care Services (UK) Ltd for the provision of a short-term mental health crisis retreat service in South West London, operating as an alternative to hospital admission for adults experiencing a mental health crisis.
The service delivers a 24/7 residential, social care model of crisis response and support, offering responsive, person-centred care.
Its aims include resolving the presenting crisis, identifying relevant coping strategies to maintain positive wellbeing, and reducing dependency on statutory services.
The contract value is £657,720.
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Award of Short-term Mental Health Crisis Retreat Service in South West London
Won by Comfort Care Services (UK) Ltd · NHS Shared Business Services
£658Kawarded
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Non-Clinical Crisis Support Service for Adults in Teesside (Redcar and Cleveland, Middlesbrough, Stockton, Hartlepool)Health & Medical · Closes 17 Nov 2026
End of Life Home Care Support Service – Croydon (Pre‑Market Engagement for NHS South West London ICB)Health & Medical · Closes 1 Dec 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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