NHS Shared Business Services · Awarded contract
Awarded

Award of Patient Participation Programme Service to Healthwatch Central West London

Awarded 01 Nov 2017

View live tenders
Awarded01 Nov 2017
Value£112,000.00
SupplierHealthwatch Central West London
AgencyNHS Shared Business Services
RegionLondon
CategoryHealth & Medical
Ended 6y ago3y term
Awarded 1 Nov 2017Expired 31 Oct 2020

About

NHS Shared Business Services awarded a contract to Healthwatch Central West London for the Patient Participation Programme Service, valued at £112,000.

The project aimed to work with West London CCG Practices to maintain, improve, and strengthen the effectiveness of practice Patient Participation Groups (PPGs).

It provided a mechanism for local practices to collaborate with their PPGs to improve services and patient experiences, and involved the CCG working with local PPGs in developing and designing health and care services.

The programme used PPGs to streamline and gather patient experience, strengthened the PPG member voice through additional area meetings, and closed the feedback loop via regular patient experience feedback to practices with fixed response timescales.

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