Award of HR Organisational Development Support Services Framework Phase 3 to Multiple Suppliers

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HM Revenue & Customs (HMRC) awarded a contract to RealworldHR Limited, Metalogue Consulting LLP, Gooding & Wood Limited, Northern Lights Learning & Solutions Ltd, and CM2C Consulting (UK) Ltd for HR Organisational Development Support Services Phase 3.

The framework establishes multiple service providers to work alongside HMRC staff in London, Nottingham, and Manchester to develop and implement an organisational plan that changes HMRC's organisational design, culture, and values.

The scope includes coaching and support in transferring skills to HMRC colleagues, communication and stakeholder engagement, and customer journey road mapping to help create a customer-centered culture.

Service providers will support the delivery of outcomes captured in previously developed 'OD Road Maps'.

The framework value is £100,000, with individual call-offs likely below £10,000, making it suitable for SME and micro businesses.

The framework runs for 12 months with an option to extend for a further 12 months.