Award of Cloud Contact Centre Platform to Redwood Technologies for NHS Mental Health Contact Line

Awarded 30 Apr 2021

View live tenders
Awarded30 Apr 2021
Value£97,639.40
RegionUnited Kingdom
CategoryIT & Software
Ended 3y 6mo ago1y 12mo term
Awarded 30 Apr 2021Expired 29 Apr 2023

Surrey and Borders Partnership NHS Foundation Trust awarded a contract to Redwood Technologies for a cloud contact centre platform to assist in the provision of their mental health contact line.

A clarification process was undertaken on the G-Cloud 12 digital marketplace in line with the Trust's requirements.

The contract value is £97,639.4.

Similar open tenders12

Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
NHS England – Training Places for NHS Talking Therapies (Anxiety and Depression)Education & Training
07 Dec 2026
Voyager Intelligent Document Management System Contract — G-Cloud 14 (RM1557.14) Lot 2IT & Software
30 Nov 2026
NHS England National Training Places for Talking Therapies for Anxiety and DepressionEducation & Training
07 Dec 2026
Reopening Framework Agreement for Live-in Care, Complex Care and Trusted Assessors for Therapy & Clinical Psychology – NHS Devon ICBHealth & Medical
11 Nov 2026
Mental Health Recovery Community Services (Flexible Purchasing System) – Rotherham CouncilPublic Services & Welfare
07 May 2028
Provision of CAMHS via Dynamic Purchasing System — North Staffordshire Combined Healthcare NHS TrustHealth & Medical
01 Nov 2027
Shropshire and Telford & Wrekin VCSE Mental Health Transformation – Contract 9 Nov 2022 to 9 Nov 2026Health & Medical
08 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
NHS Resolution Pega Cloud Support, Maintenance and Development with CaseHub Licences (Pre‑Market Engagement)IT & Software
06 Nov 2026
Provision of CAMHs Tier 4 Beds and Associated Services — BNSSG AreaHealth & Medical
27 Nov 2026
Work and Health Support Framework – NHS Birmingham & Solihull ICB (West Midlands, 4‑year, £36M est.)Public Services & Welfare
23 Nov 2026

Other similar contracts12

Award of SilverCloud Health Platform for Mental Health Support to Somerset NHS Foundation TrustHealth & MedicalSilverCloud Health UK Ltd
$237,635
Cloud-Based Contact Centre Digital Capabilities Awarded to AWS by NHS SCWIT & SoftwareAmazon Web Services EMEA SARL, UK Branch
$162,000
Provision of Cloud Contact Centre Service Platform to United Lincolnshire Teaching Hospitals NHS TrustIT & SoftwareAMAZON WEB SERVICES EMEA SARL
$168,000
Supply of Digital Mental Health Platform for NHS Talking Therapies ServiceHealth & MedicalSilverCloud Health UK Ltd
$124,979
Supply of Cisco Unified Communications and Cloud Contact Centre Solutions to NHS SBSIT & SoftwareBRITISH TELECOMMUNICATIONS PLC
$1,192,288.01
Award of Digital Mental Health Platform for Online CBT to Surrey and Borders Partnership NHS Foundation TrustHealth & MedicalSilverCloud Health UK Ltd
$60,658
Contact Centre Solution Awarded to Wavenet for Hertfordshire Partnership NHS TrustIT & SoftwareWAVENET LIMITED
$90,000
Award of NetCall Contact Centre Cloud Solution to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$144,651
NHS 111 Patient Relationship Manager Pilot with Redwood TechnologiesIT & SoftwareRedwood Technologies
$399,500
Provision of Cloud Contact Centre Service via G-Cloud 10 FrameworkIT & SoftwarePuzzel Ltd
$286,296
Cloud Contact Centre Implementation for United Lincolnshire Hospitals NHS TrustIT & SoftwareVodafone
$402,000
Cloud Data Centre Solution for Frimley Health NHS Foundation TrustIT & SoftwareTelefonica Tech NI Ltd
$5,087,039.54

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find IT and software tenders in United Kingdom in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow Redwood Technologies and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get IT and software tenders in United Kingdom by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.