Award of City Advice Service to Toynbee Hall by City of London Corporation

About

City of London Corporation awarded a contract to Toynbee Hall for the provision of a generalist information and advice service, the City Advice Service.

The service offers free, impartial, and non-judgemental advice to City residents, workers, and tenants on City of London housing estates outside the 'square mile'.

The main subject areas include benefits, debt and financial management, housing, employment, family issues, access to training and education, consumer issues, immigration, civil litigation and public law, and community safety and domestic violence.

The service comprises four components: lead provider management, open access across multiple channels (triage model), proactive awareness raising/education, and specialist advice/casework.

The contract value is £1,008,476.