Audit of Royal Mail Quality of Service Performance for Ofcom
Awarded 14 May 2023
About
Ofcom awarded a contract to Analysys Mason for the audit of Royal Mail's Quality of Service performance, specifically to critically assess Royal Mail's testing methodology for monitoring the transit time of end-to-end services for First Class and Second Class mail in line with Standards EN 13850:2020 (E) and EN 14508:2016 (E).
The contract value is AUD 470,000.
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