CTM Portal for the NDA Shared Services Alliance · Awarded contract

Awarded

Annual Maintenance, Support, and Development of Dounreay Environmental Sample Management System

Awarded 31 Aug 2021

View live tenders

Awarded31 Aug 2021

Value£144,940.00

SupplierAMA Dataset Limited

AgencyCTM Portal for the NDA Shared Services Alliance

RegionUnited Kingdom

CategoryIT & Software

Ended 2y 2mo ago3y term

Awarded 31 Aug 2021Expired 30 Aug 2024

About

CTM Portal for the NDA Shared Services Alliance awarded a contract to AMA Dataset Limited for the annual maintenance, support, and development of the Dounreay Environmental Sample Management System.

The contract, valued at AUD 144,940, covers maintenance services including technical documentation updates, management of annual software licensing for FileMaker Pro, MBS FileMaker Plugin, LibXL Windows, and 360Works MirrorSync, proactive maintenance via remote access to a virtual server, issue resolution, security updates, and vulnerability scanning.

Support services include technical assistance, telephone/video conference support, a dedicated urgent contact, incident handling with escalation, and quarterly/annual reporting, with a service level agreement requiring response within 4 hours and resolution within 2 days.

Development services involve creating new processes and improvements as directed, following change control procedures.

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