Tender: West Northamptonshire – Baseline and Redesign of Adult Social Care Front Door

About

West Northamptonshire Council is seeking a supplier to remodel and strengthen the adult social care “front door” so it provides a clear initial point of contact—via the Contact Centre or web portal—where residents, families, or professionals report concerns, ask for advice, or request assessments with a focus on enabling help, preventing or delaying long-term services, and connecting people with community support. The contractor will produce baseline information on current front door activity and experience (who does what and where), undertake data analysis of who is and is not reaching the council and the routes taken, and identify opportunities to embed prevention and strengths-based working. Using that baseline and evidence of good practice elsewhere, the supplier will identify opportunities and potential quick wins (for example technology, staffing, skills development or partnership working) and deliver a final report with findings and clear recommendations; report formats and presentation audiences will be agreed with PCH/West Northamptonshire during the project. Mandatory requirements include proven skills in data analysis, business process engineering, co-production and user-led design, experience running sessions with people who receive care and support, understanding of councils’ responsibilities under the Care Act, sector networks and knowledge of adult social care front door models and performance, and the ability to adapt written and verbal communication for different audiences.