Tender: Tower Hamlets Council – Nationwide Integrated Statutory Advocacy Service (IMCA, CAA, RPPR, NHS Complaints Advocacy)

About

Tower Hamlets Council is seeking a supplier for a high-quality, person-centred Integrated Statutory Advocacy Service that brings together the existing Integrated Statutory Advocacy Service and the Out-of-Borough Statutory Advocacy Service into a single, nationwide contracting approach. The service will provide timely, independent advocacy for residents eligible under national legislation across the Tower Hamlets borough, the Northeast London (NEL) footprint and for Tower Hamlets residents temporarily placed outside NEL, covering Independent Mental Capacity Advocacy (IMCA) including DoLS and Relevant Person’s Paid Representative (RPPR) functions, Care Act Advocacy (CAA) for people with substantial difficulty participating in care planning or safeguarding, and NHS Complaints Advocacy, ensuring people understand and exercise their rights, participate in decisions about their care, and receive consistent, high-quality advocacy regardless of location.