Tender: Third-Line IT Infrastructure Support and Network Operations Centre (NOC) Services – Monitoring, Alerting and Patch Management

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The contracting authority is seeking a supplier for third-line IT infrastructure support and Network Operations Centre (NOC) services to augment its internal IT team for escalations, complex incidents and specialist advice, and to replace the existing NOC for proactive monitoring, alerting and patch management of the server estate. The contract requires contractually backed response times for monitoring alerts and incident notification, visibility for the internal team into the monitoring and management tooling used, consistent coverage of the current and future technology stack including legacy and specialist tooling, active accountable account management with a named contact and regular service reviews, and flexibility to provide additional resource for short-term projects, migrations or advisory work. Further information is available in the ITT document on In-Tend.