Tender: Station Information & Security Systems Maintenance and Asset Management — TransPennine Trains (19 Stations, ~3,800 Assets)

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TransPennine Trains Limited is seeking a supplier for the provision of Station Information & Security Systems (SISS) maintenance and asset management services across its station network. The contract covers approximately 3,800 assets across 19 stations, including Customer Information Systems, CCTV, public address systems, passenger help points and associated telecommunications, network infrastructure and supporting equipment. The supplier will deliver planned preventative and reactive maintenance to meet defined service levels, operate a service management and helpdesk function, maintain an accurate asset management system with initial asset verification in year one, and provide ongoing asset management, reporting and performance management. Services must be delivered safely within live railway environments, prioritising faults by operational impact, supporting asset lifecycle management, interfacing with enhancement and third‑party projects, and delivering minor works such as small‑scale renewals, enhancements and asset modifications to achieve high availability and support passenger experience.