Tender: Southwark Wellbeing Hub — Borough-wide Adult Mental Health and Wellbeing Service

About

Southwark Council and NHS South East London ICB are seeking a lead provider to deliver the Southwark Wellbeing Hub, a borough-wide mental health and wellbeing support service for adult residents experiencing low to moderate mental health needs. The recommissioned service will operate from a physical hub at the Southwark Resource Centre, multiple satellite spoke sites across five neighbourhoods and outreach settings, delivering six core work packages: Information, Advice and Guidance; Group Work; Peer Support; One-to-One Support (including specialist roles); Front Door to Adult Social Care; and a bespoke counselling intervention for global majority communities. The service requires a multidisciplinary workforce including specialist keyworkers and counsellors, encourages subcontracting to grassroots and community organisations, includes ringfenced funding of £100,000–£120,000 per annum for culturally competent counselling, and must integrate with borough transformation programmes such as Integrated Neighbourhood Teams, SLAM's Community Care Development and Adult Social Care while using a robust CRM and outcome monitoring aligned with KPIs. The annual contract value is £751,146 (three-year total £2,253,437; five-year total £3,755,728), inclusive of all costs and exempt from VAT. The procurement is a competitive lead provider process managed by the NHS London Commercial Hub hosted by NEL ICB under the Procurement Act 2023 and is open to voluntary and community sector organisations, NHS and statutory providers, social enterprises and consortia/partnerships with a designated lead; providers must demonstrate experience delivering mental health and wellbeing services, commitment to equity, inclusion and anti-racist practice, capacity to manage subcontracting and multi-site delivery, and strong governance, safeguarding and data systems.