Tender: Review and Redesign of the Adult Social Care ‘Front Door’ – London Borough of Hackney

About

PCH is seeking a supplier to undertake an initial phase to review and redesign the “front door” to Adult Social Care for the London Borough of Hackney Council. The consultancy will review and assess the current (“as is”) model, map all entry points and subsequent user journeys, identify inefficiencies and fragmentation, and propose a future-state operating model aligned with best practice, digital innovation and Hackney’s strategic objectives. Deliverables include mid-point findings after Stages 1 and 2 presented to PCH and Hackney, and final report(s) and a roadmap for change that present the evidence-based analysis of the current situation and recommended next steps; final reports may be tailored for different audiences. Proposals must demonstrate significant experience and insight into council front door functionality and operational models, significant knowledge of the technical architecture behind Adult Social Care front doors, and experience of working proactively and impactfully alongside councils. Submissions should explain the proposed project plan and outline key risks and mitigations; word count 900 words. CVs can be included but will not be scored.