Tender: Resilience Coordination Service for Residents Facing Financial Hardship and Digital Exclusion

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A supplier is sought to deliver a Resilience Coordination Service that supports residents experiencing financial hardship, cost-of-living pressures, digital exclusion and other barriers to strengthen household and individual resilience. The service will provide coordinated, person-centred, trauma-informed support through a dedicated resilience offer, receiving referrals and warm handovers from people who have applied for or been granted crisis fund support, and working with them to connect to the right offers. The provider must use a case management system to manage cases, ensure follow-up, and report back on insights, trends and common themes while addressing root causes of financial difficulties and promoting long-term engagement through a collaborative model and warm referral pathways.