Tender: Replacement of Windows and Doors for Approximately 3,100 STAR Housing Homes — 4-Year Delivery (5-Year Contract)

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STAR Housing is seeking a supplier for a four-to-five-year programme to repair, replace and install windows, doors and associated works across its housing portfolio, replacing windows and associated doors to approximately 3,100 homes over a four-year delivery period under a five-year contract to provide programme flexibility. The programme aims to deliver safe, energy-efficient homes that meet Awaab’s Law, the Decent Homes Standard and the government target for all properties to achieve EPC Band C by 2030, and it supports STAR Housing’s long-term net zero carbon ambitions in line with its Retrofit Strategy. Key requirements include installing new high-performance windows achieving a U-value of 0.82 W/m²K or better; installing high-performance composite front doors offering four colours and four designs with composite or uPVC rear door options; completing emergency repairs within 4 hours and all other day-to-day repairs within 28 days while achieving a 14-day completion target by year two and a 7-day target by year three; prioritising repairs based on individual tenant needs; and delivering associated works such as management of asbestos removal, replacement of soffits and fascias where required, making good any damage, removal of clay sills where present, provision of access and access arrangements, installation of lintels, removal and refitting of tenant blinds, and consideration of tenant-specific requirements with a tenant-centric approach.