Tender: Reducing Missed Outpatient Appointments and Improving Access to Planned Care – Contracts for Innovation Cymru (CTM UHB)

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Contracts for Innovation Cymru (CfIC) on behalf of Cwm Taf Morgannwg University Health Board (CTM UHB) is seeking innovative suppliers to deliver solutions that reduce missed outpatient appointments and improve access to planned care. CTM UHB reports around 64,000 missed outpatient appointments in the last 12 months, with an estimated avoidable lost value of approximately £9.6 million per year, and is inviting non-prescriptive, practical approaches that address communication, accessibility, appointment planning and management, behavioural barriers, identification of people at risk of non-attendance, travel and geographic barriers, digital tools, community-based support, service and pathway redesign, and data-driven approaches; solutions should consider equity, Welsh language and inclusive delivery and demonstrate realistic routes to adoption in health services. Phase 1 funding of £200,000 is available to support a portfolio of projects (number of projects dependent on submissions) and funding decisions may prioritise a balanced portfolio that supports adoption and shared learning across Wales; successful proposals should show potential to improve attendance, access, patient experience, clinic utilisation, waiting times, operational efficiency and reduce health inequalities and DNAs.