Tender: Police Scotland 24/7 Managed Vehicle Recovery, Storage and Disposal Service

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Police Scotland is seeking a supplier for a 24-hour, 365-days-per-year managed service to recover, store and dispose of vehicles and other items with speed, dignity, sensitivity and professionalism. The contractor must provide a one-call message switching system and subsequent recovery service, supply suitable resources and Recovery Operators to achieve fast, efficient recovery from the scene, and accept details from Police Scotland call-handlers including location, vehicle and owner details and reason for recovery. Recovery Operators should normally attend anywhere in the Force area within 30 minutes for light vehicles and one hour for heavy vehicles unless exceptional circumstances (for example severe weather or geographic constraints) apply. All recovery, parking and storage must be carried out professionally, in accordance with the Contract Standard conditions of approval and all relevant statutory provisions, and recovered vehicles must be kept in a secure compound or storage building at all times unless required for examination, in which case they must be secured under cover.